Helpdesk-IT Support

 

Main responsibilities include:

• Providing end-users hardware and software support as 1st tier troubleshoots as needed face="Times New Roman">.

• Managing user creation and assignment of rights. Install and configure operating systems

• Ensure that service levels are achieved

Technical knowledge with field experience:

Microsoft Operating Systems, Active Directory, SCCM, Outlook, Skype for business, Office 365, SharePoint, Terminal Server, antivirus, patch management, OS distributions, IT purchasing, security orientation face="Times New Roman">.

 

Skills:

•           Customer service oriented

•           Ability to understand business needs and priorities face="Times New Roman">.

•           Work well under pressure

•           Self-driven individual

•           Attention to details

•           Organizational skills

•           Technical and analytical skills

•           Strong troubleshooting skills

•           Excellent English speaker