מכירות

Head of Customer Success

116454

תאריך עדכון

13/05/2020

תיאור המשרה

Job Description:
  
 We are looking for a Head of Customer Success to join our Operation group.
  
 Responsibilities:
  
 ·        Manage a Global Team of customer success managers
 ·        Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
 ·        Be the customer advocate in the organization and ensure the customer voice is heard
 ·        Manage customer churn and take proactive approach to ensure customer happiness
 ·        Ensure the timely and successful delivery of Earnix solutions according to customer needs in a timely manner
 ·        Create effective customer service procedures, policies, and standards.
 ·        Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
 ·        Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
 ·        Work with the Sales team to onboard and integrate new clients and developing existing client relationships
 ·        Maintain accurate records and document all customer service activities and discussions
 ·        Assess service statistics and prepare detailed reports on your findings.
 ·        Forecast and track key account metrics
 ·        Monitor and analyze customer's usage of our product
 ·        Stay informed on the latest industry techniques and methods.
  
 Requirements:
  
 ·        10+ years of a proven experience in a customer success position in global high-tech/fintech companies
 ·        Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 ·        Experience in delivering client-focused solutions based on customer needs
 ·        Proven ability to manage multiple projects at a time while paying strict attention to detail
 ·        Outstanding written and verbal communication skills
 ·        Good understanding of management practices and techniques
 ·        Excellent leadership and interpersonal skills. Natural relationship builder with integrity, reliability and maturity
 ·        Self-motivated and able to thrive in a results-driven environment
 ·        Critical thinking and problem-solving skills
  
 
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