תמיכה

Field Support Engineer

117650

תאריך עדכון

02/01/2020

תיאור המשרה

The role is technical and aims to grow in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well established product-market fit. We need someone that shares this commitment and mission. If outstanding customer support and teamwork are no strangers to you - your place is with us.
 
Responsibilities:
Own the technical layer of our systems’ maintenance and make sure they are at a constant peak-health.
Remote escort of all on-site customer activities.
Engage with a variety of teams and interests (Senior Support Team, Technical Advisers, Global Operations etc.)
Provide technical assistance to incoming phone calls and email queries related to our storage systems (both software and hardware).
Maintain and constantly improve an internal knowledge base aimed for inside use, technicians use and customer use.
 
Required Skills & Experience:
At least 2 years of experience in either Windows Server 2008/2012 OS and/or Linux, i.e. *
Knowledge in networking and basic system administration.
Ability to work flexible hours
Great communication skills, loves working with people of all kinds
Fast learner, independent and detail-oriented
Strong troubleshooting and problem-solving skills
Client oriented
Fluent in English (both written and verbal)
Experience with storage systems - An advantage
Experience in similar roles - An advantage
Python scripting knowledge- An advantage
 
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