experienced Customer Support Engineer to join the team. We are looking for someone who
thrives in a fast-paced environment and welcomes new challenges every day. The
CSE will work closely with our partners and enterprise customers on product
deployments and will be responsible for delivering outstanding technical
support, remotely as well as on-site.
Requirements:
Minimum 3-4 years of tier 3
technical support experience in a software vendor company – a must
Experience providing support for enterprise customers in Israel and worldwide.
Experience with system implementation and deployment, including system configuration and
troubleshooting in a client-server environment.
Basic programming/scripting skills required.
Knowledge in Microsoft environments (Windows Server, AD etc) – an advantage
Knowledge in networking & databases – an advantage
Experience with RPA/automation/business processes – advantage.
Fluent English & Hebrew (spoken and written) – a must
Additional languages – advantage
B.Sc. in Computer Engineering, Computer Science or related Engineering field – an advantage
Outstanding customer facing abilities and verbal communication skills.
Experience in providing customer training and on-site support.
Excellent project management skills and ability to manage multiple projects simultaneously.
IT knowledge/background required.
Strong analytical and troubleshooting skills.
Strong written and documentation skills.
Willingness to travel.