Escalation Engineer – Tier-IV

Position Description:
Provide expert level technical support for our products
Analyze, diagnose, and debug complex customer issues
Create and implement patches, fixes, and diagnostic tools
Take ownership of escalations and drive towards resolution
Act as a technical focal point in cooperative relationships with other internal groups
Coordinate with other engineers from various product components to deliver success
Acquire both broad and in-depth product knowledge
Create and improve documentation to train support engineers to resolve support cases
Demonstrate strong interpersonal and communication skills
Requirements
At least 3 years' experience as a web applications developer, Knowledge of angular/js/c#
Database design and development experience.
Fast technology adaptation.
Understanding and experience with multithreaded programming.
Excellent interpersonal skills.
Fluent English (written and verbal)
Experience with search engines such as Solr or Elastic Search – advantage
Experience working with Azure cloud – advantage
Programming high performance processes in SQL. – advantage