Director of Customers Success

5+ years relevant experience in Customer Success/ Account Management in a technology start-up .
2+ years’ experience managing a team of Customer Success Managers
Ability to negotiate commercial terms with both SMB and enterprise accounts
Experience in information technology and/or SaaS industry.
Strong influence and negotiating skills, and the ability to overcome barriers and resistance to execute against strategic plans
Maintain back-office administration skills with SFDC in order to track and report on customer health.
Demonstrated success in leading a team producing high customer retention and revenue expansion
Comfortable multi-tasking and juggling competing and changing priorities in a fast-paced, ever-evolving, startup environment
Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
Strong interpersonal skills and experience initiating and building positive relationships
Excellent individual and group presentation, written, and oral communication skills
English – Mother tongue level