We are seeking a creative and talented professional to join our team as a Tier3 Customer Services Engineer, providing high level of technical support to global clients and regional Tier2 CSEs, remotely or on-site when required.
Provide field engineering support (demos, trials, upgrades, commissioning, trainings, etc.).
Create clear, easy-to-use customer facing support documents, as well as internal content, to improve efficiency and reduce case handling time.
Collaborate with Product management and R&D teams to ensure the company's products meets customer’s needs.
Coach and mentor all support teams to maintain high level of proficiency.
As a senior member of the Tier 3 group, you will handle the most complicated customers’ issues.
B.Sc in Computer Science/ Computer Engineering/ Communication Systems.
Customer Facing experience.
IP Networking expert, knowledge of communication protocols.
Knowledge in wireless networks.
Previous experiences with LTE System - an advantage.
Experience in Linux - an advantage.
Excellent English (written, spoken).
Availability to travel all over the world with short time notification (up to 30% a year).