Customer Support Engineer

The role:

· Serve as a professional focal for customers.

· Handle face-to-face inquiries from customers.

· Handle customer complaints or any major incidents. investigate and solve customers%27 problems, which may be complex or long-standing.

· Develop and maintain information about our current and future products for customers %28user manual, site preparation%29.

· Be an expert on the products or services and keep up to date with changes, train the global staff accordingly.

· Serve as account manager to strategic customers.

· Implement customer service policies in the organization.

Requirements

· Communication skills that allow you to interact, support and advise customers clearly and to liaise effectively with other professionals.

· Troubleshooting and problem-solving skills, as well as a can-do approach.

· Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations.

· Listening skills, to understand exactly what the customers require.

· Creative thinking, to be able to come up with new ideas to improve customer service standards.

· An ability to work well under pressure.

· Good interpersonal presentation, especially when face-to-face with customers

· Strong background dealing with capital equipment – a MUST.

· Excellent technical abilities.

· Background in 3D – an advantage.

· Work experience of at least 2 years as a customer support engineer.

· Electronics or machine engineering degree an advantage.

· Travel – approx 30%