Customer Support Agent

 Job Description
We are looking for a qualified customer success manager to manage our support team and provide effective guidance. You will be responsible for supervising, managing and motivating your team members. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
 
Responsibilities
Creating an inspiring team environment with an open communication culture
Diagnose and troubleshoot technical issues, including account setup and configuration
Setting clear team goals
Delegating tasks and set deadlines
Properly escalate unresolved issues to appropriate internal teams
Discover training needs and provide coaching
Monitor team performance and report on metrics
Intervene when necessary to aid the group in resolving issues
 
Requirements
Proven work experience as a customer success manager
Hands-on experience with computer environment
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Knowledge of customer service principles and practices
Multi-tasking capabilities
Fluent English – MUST