תמיכה

Customer Support

944330

תאריך עדכון

02/08/2021

תיאור המשרה

 · Provide primary customer service and technical  support for  customers. Tasks include: On-line response to calls/emails and problem solving; documenting, reproducing and escalating it to the appropriate team.  

· Provide high-quality technical support for the company's software programs. 

· Provide hardware, software, and other technology-related support for customers. 

· Install new versions and perform regular maintenance to customer’s systems (From Israel Offices) 

· Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. 

· Participation in providing training to customers as required 

· Document essentials processes and knowledgebase.  

QUALIFICATIONS 

· Minimum 2 years of experience in one of the following fields: Technical Support / QA /System  

· University degree or equivalent, alternatively at least three years’ work-related experience in an IT / Support role. 

· Experience in working with worldwide customers. 

· Experience of cloud-based services as e.g. Amazon Web Services. 

· Experience with Microsoft applications and Operations systems. (Office365, MSSQL). 

· Working knowledge of cloud / on-premises infrastructure components (Software deployment-IIS, Virtualization, Systems

Management, IP Networking, Storage, IT Security). 

· English level – as mother tongue, other languages – an advantage. 

 

 

המשרה אוישה למשרות נוספות לחץ כאן
המשרה מיועדת לנשים ולגברים כאחד