We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with our customer portfolio.
Be the customer advocate within the organization – operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues %28bugs, product features, requests for additional licenses, regulation changes%29
Own responsibly on invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify up-sell opportunities and communicate them to the relevant business line owner
Facilitate and support up-sell processes
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings %28both onsite and remote%29 with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain all information of customer activity.
requirements:
3+ years of previous proven experience as a Customer Success Manager in a Global SaaS software organization
Knowledge and experience working in the Cyber industry
Ability to work in a multicultural environment
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Strong interpersonal skills, people person
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Excellent Verbal and writing English is
Willingness to travel extensively
Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
CSM Experience with Government customers- Advantage
20% Travel