תמיכה

Customer Success Manager

117837

תאריך עדכון

14/01/2020

תיאור המשרה

 Job Description
We are looking for a qualified customer success manager to manage our support team and provide effective guidance. You will be responsible for supervising, managing and motivating your team members. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
 
Responsibilities
    • Creating an inspiring team environment with an open communication culture
    • Diagnose and troubleshoot technical issues, including account setup and configuration
    • Setting clear team goals
    • Delegating tasks and set deadlines
    • Properly escalate unresolved issues to appropriate internal teams
    • Discover training needs and provide coaching
    • Monitor team performance and report on metrics
    • Intervene when necessary to aid the group in resolving issues
 
Requirements
    • Proven work experience as a customer success manager
    • Hands-on experience with computer environment
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal
    • Knowledge of customer service principles and practices
    • Multi-tasking capabilities
    • Fluent English - MUST
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