מכירות

Customer Success Manager

666541

תאריך עדכון

17/09/2020

תיאור המשרה

Responsibilities:

• Proactively own and manage a portfolio of enterprise/midlevel accounts and

become their trusted advisor and influencer

• Develop individual growth plans for each customer to ensure adoption,

expansion and loyalty across your portfolio of customers

• Answer customers and prospects regarding product knowledge, best practices

and How To

• Own your accounts, build the relationship with the technical and management

teams

• Promote companys value through understanding customers’ business needs,

engaging sales and product teams internally and delighting the customer

journey

Requirements:

• 3+ years of B2B SaaS customer success, account management or consulting

experience working with mid to large, enterprise-level accounts (50K-150K

ACV)

• Excellent communicator with fluent spoken and written English

• Problem-solving skills: you’re a natural troubleshooter, process oriented and a

good communicator

• Tech savvy with a grasp of surface/dark web content, big data, data mining,

data preparation & analysis

Advantage:

• Hands-on technical knowledge with scripting, SQL, data analysis

• Additional languages (other than English)

• Familiarity with SaaS

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