Responsibilities:
• Responsible for the onboarding of new accounts and ensure a successful conclusion.
• Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Nurture the relationship with the customer through ongoing communication.
• Act as customer advocate internally while effectively collaborating with internal teams including product management, PS, engineering, and sales.
• Track & monitor customer status, identify areas of concern and Pros.
Requirements:
• Excellent communication skills and a passion for providing top notch service. (written and verbal)
• Excellent written and verbal communication skills in English.
• Technical Experience – Must
• Strong individual contributor who drives results.
• Enjoys working closely with customers to ensure complete satisfaction.
• System and security information knowledge
• Good Cyber technical skills
• Team player.
• Multi-tasking.
• Ability to work under pressure
• 3+ years experience as a Customer Success Manager in a SaaS or SW company.
• 3+ years experience in Cyber company