Customer Success Engineer

    Requirements
2+ years as IT/Application Support Engineer/IT Admin/SOC/SIEM experience
Experience with customers oriented tasks – advantage
Knowledge of Linux (Linux at least basic knowledge) and Windows – Mandatory
Knowledge of communication protocols concept TCP/IP, SSL, SFTP/SSH
knowledge of monitoring tools, virtualization, microservices, NFS, storage
Knowledge of webserver, application servers – advantage
Experience with cloud services (AWS/Azure)  
Experience with scripting – advantage
Experience with K8S, dockers – advantage
Experience/knowledge with log managements tools (Splunk, Elastic Search, etc.) – advantage
Readiness to work afterhours with abroad customers (on duty not part of the daily work schedule) 
 
Education
Highschool graduate with majors in Math and Computer Science – advantage
Technology degree – advantage
    
    Must: English (high level speaking and writing) / Hebrew. Additional language – advantage
    Salary to the right candidate – 15K ILS.
    
     
    Responsibilities
·                   Provide Tier 1-3 of support on production issues, hands on
·                   Work as part of a team 3 customer success engineers
·              Engage with customers to expand adoption and meet technical needs.
·              Lead Root-Cause-Analysis and escalation procedure in customer success organization
·                   Lead customer oriented technical activities: proof of concept processes, technical demos, implementation/training, etc.
·                   Part of user, documentation and knowledgebase articles creation
·                   Work closely with Internal/External Stakeholders, Development, Marketing, Architects/Managers