Responsibilities
• Serve as the primary point of contact for customers after implementation, and assume overall customer responsibility and escalation management
• Develop a trusted adviser relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to achieve full business value
• Stay current with the most recent changes to our product and educate customers on offerings and updates
• Conduct periodic customer business reviews
• Identify renewal risks and collaborate with internal teams to re-mediate and ensure a successful renewal
• Identify and communicate customer pain points to the product team
• Self-driven, an overachiever and dedicated to meeting personal and team goals
Qualifications
• A passion for customers and problem solving
• Self-starter with demonstrable ability to work independently and creatively
• Experience in machine learning or advanced analytics is highly preferred
• Ability to manage multiple customer projects simultaneously
• Native English speaker
Experience
• At least 1-year customer management experience - a must
• Professional services experience - a big advantage
• Data analysis experience - a big advantage
חברים שלכם מקצוענים בתחומי ההייטק והביוטק? אז למה שלא תהיו חברים טובים?! שתפו את המשרה ואולי תעזרו להם למצוא עבודה! רוצים גם להרוויח - גלגלו קצת למטה ועזרו לנו למצוא אותם. בחרו היכן לשתף:
חברים שלכם מקצוענים בתחומי ההייטק והביוטק?
אז למה שלא תהיו חברים טובים?! שלחו אלינו את הקו"ח שלהם,
ואולי סידרתם להם את המשך הקריירה ולכם 1000 ₪ מתנה.
