We are looking for a Customer Operations Manager to manage our current & future customers in EMEA.
Role & Responsibilities:
· Understand the client’s organization structure, business drivers and desired operational outcomes from deploying our solution
· Understand the client’s technical ecosystem to build an integrated vision reality for the product within the client environment
· Deploy the solution within client environments
· Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams
· Structure QBR and other business cadence to manage the technical relationship in an organized manner
· Produce monthly reports showing the key findings of the product and improvements in cyber security posture over the preceding month
· Ensure that relevant team members are trained and proficient in the use of the product to drive better product adoption
· Work closely with product management and R&D teams to understand new high-value use cases
Requirements:
· 4+ years’ experience working as a technical account manager within the cyber security domain with large customers
· Able to design technical solutions for clients including architecture and operational workflow
· Hands-on experience with the Microsoft Windows Server OS /Linux Servers
· Knowledge of Microsoft Security best practices
· Knowledge of Information and Data Security concepts
· Knowledge of Network Architecture concepts
· Knowledge of Cloud Security (AWS/Azure)
· Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration·
Self-learner and desire to learn new technologies
· A team player & Excellent interpersonal skills
· Fluent in business/technical English
· Ability to travel regularly within this region, as needed