תמיכה

Customer and Service Support Engineer

202084

תאריך עדכון

14/09/2021

תיאור המשרה

 We are looking for a responsible Customer and Service Support Engineer to support our clients and operating system. 

  Responsibilities and Duties 

· Liaise with cross-functional internal teams.  

· Juggle multiple clients at a time, while maintaining sharp attention to details. 

· Support customers during working hours and Stand by Shifts Including but not limited to: 

o External Customers (the main responsibility) Remote online or phone support resolve issues (TIER 3
level) 

o Possible onsite support including traveling aboard for extended periods (in addition to “regular” salary,
per dim as acceptable in the company) 

o Internal R&D, logistics, production and program departments, activities include running tests,
supporting Productions Activities, help with assembling systems etc. 

     

Qualifications 

· High proficiency in   English (Fluent/Mother-tongue/Native speaker) – A must 

· 2-3 years of previous work experience as a customer   support engineer or similar with technical skills  (hands-on
 experience in mechanics, electronics , integration assembly is a must )
  - Technician Degree preferable - BA/BS degree in engineering with 0-2 Years’
 experience, will be considered. 

· Strong sense of   responsibility and ability to complete tasks with minimal supervision. 

· Excellent listening,   verbal, and presentation skills 

· Discretion and   trustworthiness: you will often be a party to confidential information. 

    

  

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