Customer and Service Support Engineer

 We are looking for a responsible Customer and Service Support Engineer to support our clients and operating system. 
  Responsibilities and Duties 
· Liaise with cross-functional internal teams.  
· Juggle multiple clients at a time, while maintaining sharp attention to details. 
· Support customers during working hours and Stand by Shifts Including but not limited to: 
o External Customers (the main responsibility) Remote online or phone support resolve issues (TIER 3
level) 
o Possible onsite support including traveling aboard for extended periods (in addition to “regular” salary,
per dim as acceptable in the company) 
o Internal R&D, logistics, production and program departments, activities include running tests,
supporting Productions Activities, help with assembling systems etc. 
     
Qualifications 
· High proficiency in   English (Fluent/Mother-tongue/Native speaker) – A must 
· 2-3 years of previous work experience as a customer   support engineer or similar with technical skills  (hands-on
 experience in mechanics, electronics , integration assembly is a must )
  – Technician Degree preferable – BA/BS degree in engineering with 0-2 Years’
 experience, will be considered. 
· Strong sense of   responsibility and ability to complete tasks with minimal supervision. 
· Excellent listening,   verbal, and presentation skills 
· Discretion and   trustworthiness: you will often be a party to confidential information.