Customer Support – Care Center mgmt (Tier1 & 2), Support systems, Training & technical knowledge build up, Partners’ Support, solve escalations from Tier2
Manage all customer’s Journey activities – from onboarding, ramp up, retention and till renewal.
Work with Operations – communication between care center and sales-ops, machine’s deployment, Installed Base data
Manage and participate in across company projects.
Travel to support customers
Experience:
English as mother tongue – is a must, other languages – advantage.
1-3 years Technical support experience – hands on support at customer site / remote, solving escalations – Must.
Customer Success experience – advantage
Experience in F&B, Hospitality, Bars – advantage
Familiarity with multi-disciplinary systems – Advantage
Experience in Excel & BI – significant advantage
Strong communication skills written/verbal.
Bachelor’s or Technician diploma – electronics, mechanical, computer
From: Sheli Ben Shimon (Ethosia HR)
Sent: יום ה 27 מאי 2021 13:50
To: kochavg@steamcc.com
Subject: גיוס-אתוסיה
