JOB DESCRIPTION
Work closely with our customers and clinical institutions around the world to ensure their success.
Provide technical and operation support of our SaaS solution during implementation and through the execution life time, and ensure continuous maintenance of software support to meet product up time and performance. Deploy version updates, and perform debugging following support procedures.
RESPONSIBILITIES
· IT and Ops support to the end Customers and the internal Customer Success team.
· Manage and troubleshoot new release/patch deployments and provide support for IT relate problems.
· Configure software modules and manage customer databases.
· Manage and create DBs that involves creation of databases to meet customers’ requirements .
· Onboard and train users on the platform.
· Project management of new customer implementations, manage and resolve customer technical issues.
REQUIREMENTS
· Three years of experience supporting customers in a highly technical field
· Proven experience with Python scripting, mySQL under Linux OS and AWS cloud environment
· A customer-focused approach
· Posses logical and methodical approach with excellent problem solving skills
· Ready and willing to work after hours (when needed) to serve customers and solve critical technical issues
· BA in Computer Science
