- We are looking for a team player to join us, to provide exceptional customer service experience for our users. To help our customers utlize our platform whether it is on our own infrastructure or helping them integrate on the major public cloud providers.
Responsibilities
- Provide first and second level support services to our global customer base.
- Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication
- Educate and empower our customers, guiding them through the features of our software and advising on best practices.
- Collaborate closely with the relevant R&D team, Customer Success, and operations departments to respond to customer escalations.
- Some portion of the position is to collaborate with the operations team to help scale and maintain out production environment.
Requirements
- 2+ years of providing product and/or Tier-2/3 Technical Support in a SaaS B2B platform.
- Hands-on experience with Linux and Windows Server Operating Systems
- Familiarity with the leading cloud platforms %28AWS/Azure/GCP%29.
- Knowledge of Networking %28routing, DNS, DHCP, NAT, firewalls etc%29
- Experience with virtualization, VMware in particular
- Terraform scripts – a big advantage.
- Scripting in Bash/Python for management and automation tasks – an advantage
- customer-oriented and friendly – drive to achieve a satisfied customer, excellent verbal and written communication skills in English.
