CLINICAL APPLICATION SPECIALIST

As a Clinical Applications Specialist, (CAS) you are responsible for providing professional Clinical Applications Training and customer support. Interfacing with but not limited to Sales, Service, Support, IT and Project Managers to effectively implement the Relivion Systems into physicians, customer and clinical sites and device users (subjects). This includes pre and post-sales and clinical investigation activities. Able to explain technical information in user friendly way.  
REPORTS TO: Clinical Development Director 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
· Recruit subjects for Clinical & R&D Activities 
· Provide clinical training to customers on-site/online/at customers’ home. 
· Provide customer care of product and accessories (mobile device, web interface). 
· Communicate with customers proactively improving customer satisfaction and loyalty  
· Provide clinical studies patients’ support 
· Support in-house clinical testing  
· Provide clinical and technical support during and after hours when assigned. 
· Involve other ‎relevant functions ‎in the company regarding ‎ problems raised at the clinical and marketing ‎phase 
· File customer complaints according to company’s procedure. 
· Monitor andanalyse subjects logs. 
REQUIREMENTS  
Two+ (2) years’ experience as a clinical application specialist in a medical device company or related field or promotion of in-house employee 
Willing to travel local (once a week) and abroad (up to 4 times a year). 
Able to respond beyond conventional office hours (Nights, Weekends…) 
Academic degree in health profession or life science. 
Healthcare professional – highly desirable 
Demonstrates excellent communication skills, both verbal and written  
Presents a professional image with above-average customer service skills. 
Having very high PC and web skills is essential. 
Full working proficiency in English 
Possesses and applies problem-solving skills.  
Able to work with details and complete assignments with minimal supervision. 
Highly motivated and goal oriented. 
Team player 
Able to understand basic electrical terms (Current, Impedance etc.) and operate basic electrical diagnostic tools. 
Very good manual skills (able to assemble  and fix equipment). 
Ability to write reports and business correspondence. 
Ability to effectively present  information in one-on-one situations to customers (including patients) and other employees of the organization. 
Proficient in Microsoft Office including Excel (high level is required), PowerPoint and MS  Project.  
Working knowledge of Windows PC’s, web and mobile devices.  
Able to explain technical information   in user friendly way.  
Ability to analyse and conceptualize  the service ramifications of user needs and information system functions/capabilities.
     
Knowledge in electrical stimulation, Neurology, Anatomy- Advantage. 
A valid driver’s license and a good driving record are required.