מכירות

Account Manager Team Leader

117954

תאריך עדכון

27/02/2020

תיאור המשרה

Responsibilities
    • Develop account strategies and action-oriented plans focused on value expansion within existing customer accounts.
    • Develop and maintain customer relationships, effectively manage the life-cycle of account management activities.
    • Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention.
    • Build and maintain internal working relationships within the team
    •  Motivate and lead a team of about 4-6 Client Success Account Managers to ensure alignment with clients’ goals.
    • Partner with the Sales, R&D, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
    • Monitor, collect and escalate issues to ensure proper internal and external follow-up, communication and resolution.
 
 
    • 6+ years experience in customer success in the software B2B hi-tech industry SaaS/Cloud products.
    • Team Leadership with proven track record of achievement, management skills.
    • 2-3 years of management experience with progressive scope and responsibilities.
    • Experience in delivering client-focused solutions based on customer needs
    • Proven track record of achieving revenue and growth targets.
    • Results oriented with strong track record of success in delivering business objectives
    • English (written and spoken) at native English speaker level - MUST
    • Strong leadership abilities including high accountability, proactive and thoughtful
    • Hands-on, can-do mentality
    • High level of comfort with fast-paced environments
    • Experience being managed remotely and experience managing a team remotely are highly desirable
 
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