As part of our team you will have a key position, supporting our local and international customers by providing technical assistance, monitoring and Account Management.
The ideal candidate should have a strong interest in both technology and business, and must be comfortable in a customer-facing position. You will be the customer’s go-to person for everything support-related, and should be comfortable with discussing product capabilities and communicating the customer’s voice internally.
Responsibilities:
· Be the focal point for the customer’s support needs.
· Identify growth opportunities for expansion in revenue.
· Closing up sale deals .
· Setting up of new accounts.
· Ongoing user management.
· Act as customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales and finance.
· Track & monitor tech cases’ status identify areas of concern.
Qualifications:
· 2-4 years’ experience as a Customer Success /Account Manager in a SaaS company.
· Bachelor’s degree in computer science, Industrial Engineering, or equivalent.
· Familiarity with CRM
· Familiarity with SFDC – Advantage.
· Fluency in English
· High level of responsibility, organizational & performance abilities.
· A fast learner with the ability to work independently.
· Customer support orientation.
· A team player with excellent communication skills and ability to collaborate with other departments.
· Technical background in web environment including hands-on coding experience – Advantage.