Tier4 Support Engineer

 looking for a passionate, dedicated, and highly motivated Tier IV support engineer to join our elite engineering team for a full-time position. As a tier IV support engineer, you’ll work closely with our tier II and III support team, DevOps engineers, the R&D organization, and product management to provide outstanding service to our customers. 
§  Troubleshooting customer issues.
§  Identify workarounds solutions to the challenges customers are facing – either by explaining how the system should be used or by coming up with workarounds.
§  Work with R&D on investigating bugs and suggesting fixes.
§  Communicating solutions to customers, and to other teams in the company.
Your Work Experience
§  At least 3 years of experience as a tier II or III support engineer, a test engineer, or as a developer
§  Proven technical troubleshooting skills
§  Strong Linux / Unix proficiency – a MUST
§  SQL knowledge – intermediate level queries
§  Knowledge of Salesforce – a strong advantage
§  Fluent in English – working with global teams
§  Highly customer oriented
§  Outstanding communication skills
§  Strong sense of urgency
§  Experience with Enterprise Software or B2B SaaS
§  Programming skills – a strong advantage
§  Working with Log systems – Kibana/Elasticsearch or equivalent (advantage)
§  Social, communicative and generally a nice person 🙂