In this role, you will need to Coordinate between Tier3 support and R&D or 3rd party vendor’s developers.
Customer focus, identifying long-term solutions and dedicated to providing a superior support experience for the customer
3+ years Technical Support experience.
Practical working experience with Linux distributions (RHEL, CENTOS etc).
Knowledge of how the Internet works with strong emphasis on data centers/web servers, IP Networking, Cloud computing/ Virtualization.
Knowledge of common network protocols and troubleshooting tools.
Native English Speaker or comparable (spoken and written English must be mother tongue level)
Ability to communicate effectively in English with customers via email, chat or phone
Must be a team player with good interpersonal skills.
Ability to handle and escalate issues as needed.
Strong analytical and troubleshooting ability.
Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.
Practical experience with at least one of the following scripting languages Python, bash, Perl.
Practical experience with MySQL / Oracle DBs.
Familiarity with SDN, NFV technologies.