Tech Support Team Leader

Key Responsibilities
 
Lead and scale a world-class customer support team
Hire, train, mentor and motivate your team for exceptional results in all areas
Identify emerging issues, communicate it with the relevant team and contribute to internal and external knowledge base systems as necessary
Build and maintain internal relationships with all stakeholders, report, and resolve issues quickly
Be hands-on and resolve customer issues as required
 
Requirements
 
1-2+ years of experience as a Support Team Leader
Experience within cybersecurity eco-system
Advanced knowledge in operating systems (Windows, Linux)
Familiarity with SQL
Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
Organized and process-oriented with the ability to drive resolutions working with multiple groups
Customer oriented, Excellent communication (written and verbal) and interpersonal skills
Excellent analytical and problem–solving skills
Experience with B2B companies and / or global companies
Willingness to Travel to customer sites when required
Advanced proficiency in written and spoken English